How to install our apps

 For PLATINUM , XTREAM, ROGUE, FLIX and ClearChoice

PLATINUM TV DESCRIPTION
PLATINUM TV is our main VIDEO ON DEMAND service. PLATINUM has Live TV Channels but is not geared for Live TV. PLATINUM is meant to be paired with our XTREAM and used within the same app. PLATINUM’s Video On Demand is AMAZING! It plays perfectly… they have many servers so you won’t have high the Internet traffic. With this service you will no longer need Netflix, Hulu, Amazon Prime, ans ALL of those other streaming services. This new app will have a DVR option. But FireSticks and most streaming devices are limited on their device storage. You can always add device storage (we will have instructions below). We recommend an Nvidia Shield Pro if you want to use the DVR feature.
PLATINUM service address for TiviMate Premium
https://tubeyrack.com:443
PLATINUM TV INSTALLATION (FireStick 4K, Firestick Max, Firestick Lite, Fire TV, Fire Cube).

IF YOU HAVE THE XTREAM APP ALREADY INSTALLED YOU MUST UNINSTALL THE XTREAM APP 1ST BEFORE INSTALLING THE PIERCEPRIME  TV APP. PLEASE USE THE PIERCEPRIME TV APP FOR BOTH PLATINUM AND XTREAM

SET UP ON FIRESTICKS, FIRECUBE, FIRETV

** IF YOU ALREADY HAVE THE DOWNLOADER APP START ON LINE 16**

From the Amazon home screen

1. Select Find in the middle bar followed by Search

2. On this Search window, type the name of the app Downloader (it will appear below and click on it)

3. Click the Downloader icon on the next screen

4. Choose Download (or Get) on the window that appears next

5. Open the DOWNLOADER app

6. Then press the home button on the remote

7.  Select the gear icon or in the middle bar (on the far right) to open Settings

8. Now, choose the option My Fire TV (if you see “Developer Options” then skip to line 11).

9. Click on “About

10.  . Hover over Fire TV Stick (or other name) and click the select button 7 times until you see “You are now a developer” message

10. Click the back arrow button on your remote once and you will now see “Developer Options

11. Click and open the Developer Options

12. Next switch ON the option ADB Debugging

13. Then click Install unknown apps

14. Click Downloader and turn it ON

15. Press the home button on the remote

16. Open on the DOWNLOADER app (click allow when prompted when opening app)

17.  Then type https://bit.ly/PiercePrimeTV

18. Then click GO

19. Select install

20. Open

21. Goto settings

22. Then goto EPG

23. Then click update interval hours and select 2

24. Then turn on update app on start and update app on playlist change

25. Then click the back button on the remote once

26. Then click on on Playback

27. Click on Auto Frame Rate (AFR)

28. Turn On Enable for TV and Enable for VOD

29. Press the back button twice on the remote and select Playlists. now click ADD PLAYLIST

30. Click PLATINUM

31. Input you PLATINUM TV username and password that was emailed to you

32. Leave Include TV Channels checked ✔️

33. Leave Include VOD checked ✔️

34. Click Next

35. After the playlist is processed then click DONE

36. You are now logged into  PLATINUM TV

**This app can also be used together with our XTREAM service. We recommend both services in one app.**

Add XTREAM

 1. Goto settings

 2. Then goto playlist

 3. Then click add playlist

 4. Click XTREAM

 6. Enter XTREAM username and password

 7. Leave IncludeTV Channels checked ✔️

 8. Leave Include VOD checked ✔️

9. Click Next

10. You are now logged in XTREAM

PLATINUM TV INSTALLATION (Nvidia Shields and TiVo 4K stream)

Setup on Nvidia Shield and Tivo Stream 4k 

1. Install Downloader app from Google Play Store

2. Open on the DOWNLOADER app (click allow when prompted when opening app)

3.  Then type https://bit.ly/PiercePrimeTV

4. Select install (you must allow unknown sources for the Downloader app if prompted. Then go back and install).

5. Open

6. Goto settings

7. Then goto EPG

8. Then click update interval hours and select 2

9. Then turn on update app on start and update app on playlist change

10. Then click the back button on the remote once

11. Then click on on Playback

12. Click on Auto Frame Rate (AFR)

13. Turn On Enable for TV and Enable for VOD

14. Press the back button twice on the remote and select Playlists. now click ADD PLAYLIST

15. Click PLATINUM

16. Input you PLATINUM TV username and password that was emailed to you

17. Leave Include TV Channels checked ✔️

18. Leave Include VOD checked ✔️

19. Click Next

20. After the playlist is processed then click DONE

21. You are now logged in to PLATINUM TV

**This app can also be used together with our XTREAM service. We recommend both services in one app.** 

Add XTREAM

 1. Goto settings

2. Then goto playlist

3. Then click add playlist

4. Click XTREAM

5. Enter XTREAM username and password

 6. Leave IncludeTV Channels checked ✔️

7. Leave Include VOD checked ✔️

8. Click Next

9. After the playlist is processed then click DONE

10. You are now logged into XTREAM

PLATINUM TV on (Android Phone)
Open your browser and type

http://aftv.news/1020058

(Or you can just click on the above link if you are on your phone)

You must allow unknown sources

This is a safe app so continue with the installation

This app works with both XTREAM and PLATINUM services

PLATINUM TV on IOS (IPHONE, IPAD, APPLE TV)
Install Smarters Player Lite for the app store

Enter your PLATINUM username and password

Then use this URL

https://tubeyrack.com:443

PLATINUM Web Player
HOW TO ADD STORAGE TO 4K FIRESTICK MAX OR FIRE TV
https://www.dropbox.com/scl/fi/igdsxggjxdoqfwo89lh60/YouCut_20240106_211938937.mp4?rlkey=g4x73pkhdo03cudnaxhw2xa64&dl=0

When adding storage to other devices just watch a YouTube video just like the video above. Please don’t ask us we don’t use all devices and YouTube would be  much easier for you to see how to add storage to your device.

XTREAM service address for TiviMate Premium
http://xtream.cx:826

XTREAM INSTALLATION (Firestick 4k, Firestick Max, FireCube, Fire TV, Firestick Lite

IF YOU HAVE THE XTREAM APP ALREADY INSTALLED YOU MUST UNINSTALL THE XTREAM APP 1ST BEFORE INSTALLING THE PIERCEPRIME  TV APP. PLEASE USE THE PIERCEPRIME TV APP FOR BOTH PLATINUM AND XTREAM

SET UP ON FIRESTICKS, FIRECUBE, FIRETV

** IF YOU ALREADY HAVE THE DOWNLOADER APP START ON LINE 16**

From the Amazon home screen

1. Select Find in the middle bar followed by Search

2. On this Search window, type the name of the app Downloader (it will appear below and click on it)

3. Click the Downloader icon on the next screen

4. Choose Download (or Get) on the window that appears next

5. Open the DOWNLOADER app

6. Then press the home button on the remote

7.  Select the gear icon or in the middle bar (on the far right) to open Settings

8. Now, choose the option My Fire TV (if you see “Developer Options” then skip to line 11).

9. Click on “About

10.  . Hover over Fire TV Stick (or other name) and click the select button 7 times until you see “You are now a developer” message

10. Click the back arrow button on your remote once and you will now see “Developer Options

11. Click and open the Developer Options

12. Next switch ON the option ADB Debugging

13. Then click Install unknown apps

14. Click Downloader and turn it ON

15. Press the home button on the remote

16. Open on the DOWNLOADER app (click allow when prompted when opening app)

17.  Then type https://bit.ly/PiercePrimeTV

18. Then click GO

19. Select install

20. Open

21. Goto settings

22. Then goto EPG

23. Then click update interval hours and select 2

24. Then turn on update app on start and update app on playlist change

25. Then click the back button on the remote once

26. Then click on on Playback

27. Click on Auto Frame Rate (AFR)

28. Turn On Enable for TV and Enable for VOD

29. Press the back button twice on the remote and select Playlists. now click ADD PLAYLIST

30. Click XTREAM 

31. Input you XTREAM  username and password that was emailed to you

32. Leave Include TV Channels checked ✔️

33. Leave Include VOD checked ✔️

34. Click Next

35. After the playlist is processed then click DONE

36. You are now logged into  XTREAM 

**This app can also be used together with our PLATINUM service. We recommend both services in one app.**

Add PLATINUM 

1. Goto settings

2. Then goto playlist

3. Then click add playlist

4. Click PLATINUM 

6. Enter PLATINUM username and password

 7. Leave IncludeTV Channels checked ✔️

8. Leave Include VOD checked ✔️

9. Click Next

10. You are now logged in PLATINUM 

XTREAM on Android devices ( Nvidia Shields, TiVo 4K stream, and Chromecast with Google)

Setup on Nvidia Shield and Tivo Stream 4k 

1. Install Downloader app from Google Play Store

2. Open on the DOWNLOADER app (click allow when prompted when opening app)

3.  Then type https://bit.ly/PiercePrimeTV

4. Select install (you must allow unknown sources for the Downloader app if prompted. Then go back and install).

5. Open

6. Goto settings

7. Then goto EPG

8. Then click update interval hours and select 2

9. Then turn on update app on start and update app on playlist change

10. Then click the back button on the remote once

11. Then click on on Playback

12. Click on Auto Frame Rate (AFR)

13. Turn On Enable for TV and Enable for VOD

14. Press the back button twice on the remote and select Playlists. now click ADD PLAYLIST

15. Click XTREAM

16. Input Your XTREAM username and password that was emailed to you.

17. Leave Include TV Channels checked ✔️

18. Leave Include VOD checked ✔️

19. Click Next

20. After the playlist is processed then click DONE

21. You are now logged in to XTREAM

**This app can also be used together with our PLATINUM service. We recommend both services in one app.** 

Add PLATINUM

1. Goto settings

2. Then goto playlist

3. Then click add playlist

4. Click PLATINUM

5. Enter PLATINUM username and password

 6. Leave IncludeTV Channels checked ✔️

7. Leave Include VOD checked ✔️

8. Click Next

9. After the playlist is processed then click DONE

10. You are now logged into PLATINUM

XTREAM on IOS (IPHONE, IPAD, APPLE TV)
-Install Smarters Player Lite from your Apple Store

Then use your username and password along with the URL of the service you selected

XTREAM Service URL

http://xtream.cx:826

XTREAM Android Phone

Open your browser and type

 

http://aftv.news/1020058

 

(Or you can just click on the above link if you are on your phone)

 

You must allow unknown sources

 

This is a safe app so continue with the installation

 

This app works with both XTREAM and PLATINUM services

XTREAM WEB PLAYER
FLIX on Fire devices (Firestick, FireCube, FireBox)
** if you already have the DOWNLOADER APP skip to line 16**

From the Amazon home screen

1. Select “Find” in the middle bar followed by Search

2. On this Search window, type the name of the app Downloader (it will appear below and click on it)

3. Click the Downloader icon on the next screen

4. Choose Download (or Get) on the window that appears next

5. Open the DOWNLOADER app

6. Then press the home button on the remote

7.  Select the gear icon or in the middle bar (on the far right) to open Settings

8. Now, choose the option My Fire TV (if you have Developer Options skip to line 11)

9. Click on “about” 7 times (then it will say you are a developer)

10. Click the back arrow button on your remote once and you will now see “developer options

11. Click and open the Developer Options

12. Next switch ON the option ADB Debugging

13. Then click Install unknown apps

14. Click Downloader and turn it ON

15. Press the home button on the remote

16. Click on the DOWNLOADER app (click allow when prompted when opening app)

17.  Then type 683316 then click GO (sometimes may need to try a couple time)

18. It will download and redirect you then Select INSTALL

19. Open

20. Either Password 53768 then select OK and then select Continue

  21. Select Allow when prompted

21. Then press the home button on your remote to get back to the Downloader app

  22. This time type 404729 in the URL box

  23. It will download and redirect you then Select INSTALL

24. Open

25. Input username and password

26. Click on the settings (the gear icon in upper right corner)

  27. Then select PLAYER SELECTION

  28. Click on add player

  29. Add J3 Player

  30. Across from Movies and Series click on “built-in Player” and change to J3 Player (this part is optional…you can also use built-in player….not all players will play all movies or TV shows. Switching between players maybe necessary if a movie or show will not play)

FLIX on Android devices ( Nvidia Shields, TiVo 4K stream, and Chromecast with Google)
1. Install Downloader app from Google Play Store

2. Press the home button on the remote

3. Open the DOWNLOADER app (***CLICK ALLOW WHEN PROMPTED WHEN YOU 1ST OPEN)

4. Then type 148328 then click GO

5. It will download and redirect you then Select INSTALL

6. then press the back button on your remote to get back to the Downloader app

   7. This time type 404729 in the URL box

   8. It will download and redirect you then Select INSTALL

9. Open

10. Input username and password

11. Click on the settings (the gear icon in upper right corner)

   12. Then select PLAYER SELECTION

   13. Click on add player

   14. Add J3 Player

   15. Across from Movies and Series click on “built-in Player” and change to J3 Player (this part is optional…you can also use built-in player….not all players will play all movies or TV shows. Switching between players maybe necessary if a movie or show will not play)

FLIX on IOS (IPHONE, IPAD, APPLE TV)
-Install Smarters Player Lite from your Apple Store

Then use your username and password along with the URL of the service you selected

FLIX  Service URL

http://mstar.club:80

FLIX on Android Phone

Open your browser and type

http://aftv.news/1020058

 

(Or you can just click on the above link if you are on your phone)

You must allow unknown sources

This is a safe app so continue with the installation

ROGUE on Fire devices (Firestick, FireCube, FireBox, FireTV)

IF YOU HAVE THE XTREAM APP ALREADY INSTALLED YOU MUST UNINSTALL THE XTREAM APP 1ST BEFORE INSTALLING THE PIERCEPRIME  TV APP. PLEASE USE THE PIERCEPRIME TV APP FOR BOTH PLATINUM AND XTREAM

SET UP ON FIRESTICKS, FIRECUBE, FIRETV

** IF YOU ALREADY HAVE THE DOWNLOADER APP START ON LINE 16**

From the Amazon home screen

1. Select Find in the middle bar followed by Search

2. On this Search window, type the name of the app Downloader (it will appear below and click on it)

3. Click the Downloader icon on the next screen

4. Choose Download (or Get) on the window that appears next

5. Open the DOWNLOADER app

6. Then press the home button on the remote

7.  Select the gear icon or in the middle bar (on the far right) to open Settings

8. Now, choose the option My Fire TV (if you see “Developer Options” then skip to line 11).

9. Click on “About

10.  . Hover over Fire TV Stick (or other name) and click the select button 7 times until you see “You are now a developer” message

10. Click the back arrow button on your remote once and you will now see “Developer Options

11. Click and open the Developer Options

12. Next switch ON the option ADB Debugging

13. Then click Install unknown apps

14. Click Downloader and turn it ON

15. Press the home button on the remote

16. Open on the DOWNLOADER app (click allow when prompted when opening app)

17.  Then type https://bit.ly/PiercePrimeTV

18. Then click GO

19. Select install

20. Open

21. Goto settings

22. Then goto EPG

23. Then click update interval hours and select 2

24. Then turn on update app on start and update app on playlist change

25. Then click the back button on the remote once

26. Then click on on Playback

27. Click on Auto Frame Rate (AFR)

28. Turn On Enable for TV and Enable for VOD

29. Press the back button twice on the remote and select Playlists. now click ADD PLAYLIST

30. Click ROGUE 

31. Input you ROGUE username and password that was emailed to you

32. Leave Include TV Channels checked ✔️

33. Leave Include VOD checked ✔️

34. Click Next

35. After the playlist is processed then click DONE

36. You are now logged into  ROGUE 

**This app can also be used together with our PLATINUM service. We recommend both services in one app.**

Add PLATINUM 

1. Goto settings

2. Then goto playlist

3. Then click add playlist

4. Click PLATINUM 

6. Enter PLATINUM username and password

 7. Leave IncludeTV Channels checked ✔️

8. Leave Include VOD checked ✔️

9. Click Next

10. You are now logged in PLATINUM 

ROGUE on Android devices ( Nvidia Shields, TiVo 4K stream, and Chromecast with Google)

1. Install Downloader app from Google Play Store

2. Open on the DOWNLOADER app (click allow when prompted when opening app)

3.  Then type https://bit.ly/PiercePrimeTV

4. Select install (you must allow unknown sources for the Downloader app if prompted. Then go back and install).

5. Open

6. Goto settings

7. Then goto EPG

8. Then click update interval hours and select 2

9. Then turn on update app on start and update app on playlist change

10. Then click the back button on the remote once

11. Then click on on Playback

12. Click on Auto Frame Rate (AFR)

13. Turn On Enable for TV and Enable for VOD

14. Press the back button twice on the remote and select Playlists. now click ADD PLAYLIST

15. Click ROGUE

16. Input Your ROGUE username and password that was emailed to you.

17. Leave Include TV Channels checked ✔️

18. Leave Include VOD checked ✔️

19. Click Next

20. After the playlist is processed then click DONE

21. You are now logged in to ROGUE

**This app can also be used together with our PLATINUM service. We recommend both services in one app.** 

Add PLATINUM

1. Goto settings

2. Then goto playlist

3. Then click add playlist

4. Click PLATINUM

5. Enter PLATINUM username and password

 6. Leave IncludeTV Channels checked ✔️

7. Leave Include VOD checked ✔️

8. Click Next

9. After the playlist is processed then click DONE

10. You are now logged into PLATINUM

ROGUE on IOS (IPHONE, IPAD, APPLE TV)
-Install Smarters Player Lite from your Apple Store

Then use your username and password along with the URL of the service you selected

ROGUE SERVICE URL

http://anmcr8.xyz

ROGUE on Android Phone

Open your browser and type

http://aftv.news/1020058

(Or you can just click on the above link if you are on your phone)

You must allow unknown sources

This is a safe app so continue with the installation

ROGUE WEB PLAYER
ClearChoice on Fire devices (Firestick, FireCube,FireBox, FireTV)
From the Amazon home screen

1. Select “Find” in the middle bar followed by Search

2. On this Search window, type the name of the app Downloader (it will appear below and click on it)

3. Click the Downloader icon on the next screen

4. Choose Download (or Get) on the window that appears next

5. Open the DOWNLOADER app

6. Then press the home button on the remote

7.  Select the gear icon or in the middle bar (on the far right) to open Settings

8. Now, choose the option My Fire TV (if you have Developer Options skip to line 11)

9. Click on “about” 7 times (then it will say you are a developer)

10. Click the back arrow button on your remote once and you will now see developer options

11. Click and open the Developer Options

12. Next switch ON the option ADB Debugging

13. Then click Install unknown apps

14. Click Downloader and turn it ON

15. Press the home button on the remote

16. Click on the DOWNLOADER app(click allow when prompted when opening app)

18.  Then type http://app.clearchoice.one

19. Select install

20. Open

21. Service ID  = 804

22. Input your username and password

ClearChoice on Android devices ( Nvidia Shields, TiVo 4K stream, and Chromecast with Google)
1. Search ClearChoiceMP in the Google Play Store

2. Download on install

3. Service ID  = 804

4. Input your username and password

ClearChoice on Android Phone
1. Search ClearChoiceMP in the Google Play Store

2. Download on install

3. Service ID  = 804

4. Input your username and password

ClearChoice on IOS (IPHONE, IPAD, APPLE TV)
Must use Web Player

http://watch.clearchoice.one/

ClearChoice WEB PLAYER

PiercePrime TV APp WALKTHROUGH 

Additional setup

Service Description
XTREAM: (Main Service)

– live tv over 3000 channels(every channel you can imagine)
– most all sporting events (NFL, NBA, MLB, NHL, UFC, MMA, BOXING, SOCCER, PPV…AND SOOO MUCH MORE)
– NBC GOLD
– 24/7 channels
– up to 5 connections(number of tv’s you can watch at same time)
– 1080p HD and low bandwidth channels for slower internet

PLATINUM: (Main VOD Service)

– over 80 thousand Movies( updated daily) – over 7 thousand TV shows (updated and added daily)

  • **PLATINUM has live TV but is not geared for live TV. It is meant to be paired with our main live TV service XTREAM . PLATINUM’s live TV channel are meant to be a backup for our XTREAM service.**

FLIX: (Backup VOD Service)

– over 20 thousand Movies( updated daily)
– over 2 thousand TV shows (updated and added daily)

ROGUE: (Backup Service)

– live TV with over 2000 channels
– most all sporting events (NFL, NBA, MLB, NHL, UFC, MMA, BOXING, SOCCER, PPV…AND SOOO MUCH MORE)
– 4 connections
– 1080p HD and SD bandwidth channels for slower internet

CLEARCHOICE (Backup Service)

Live TV with 3000+ channels
– Most ALL sporting events (NFL, NCAAF MLB, NBA and NHL games)
– Pay-per-view (UFC, BOXING, WRESTLING, various Racing events)
– BIG TEN, PAC-12, SEC networks
– NBC GOLD
– 24/7 channels
– up to 5 connections (number of tvs you can view the service on AT THE SAME TIME)
– 1080p HD and Low bandwidth channels for slower internet speeds)
– AKEMAI cloud based servers with over a million of access points, nearly eliminating routing issues (buffering) from your internet provider.
– 🔥 🔥 🔥 DVD RECORDING 🔥 🔥 🔥
– 30GB of cloud storage for RECORDING
– 🔥 🔥 🔥 CATCHUP TV 🔥 🔥 🔥 (go back and watch a program after its aired)

How to make changes to your account (the number of connections and/or number of months
1. Log onto the website

2.  Scroll down to the section “Order new Services or Modify Service”

3. Under “Categories”, select a service you wish to modify. Then select the number of months along with the number of connections you want to change to. While checking out make sure to put your exact username for the app in the identified box “username”(see IMAGE 1 below). Then finish checking out.

4. Then log back onto the website and click services. Select the service that you no longer want and no longer using. Then select request cancellation and give a reason.

How to get your username and password for the App
-Log on to the website http://thewifiguy.online/billing

and click on “Services”

-Then click on the service you wish to find your username and password for

-Then click on “IPTV Service Details”

If you log into the app and you have "0 Channels"
If you log into the app and it shows 0 channels and no guide…. That almost always means you have logged in with the wrong username or password. Make sure that you verify that you’re using the correct username and password that was emailed to you( Not the username and password that you use to log on to the website). Please check your spam mail if you do not see this email.

Do this to re enter the correct username and password

-While on the guide

-Press and hold the select button

-A menu will appear on the right and go to settings

-Then go to playlist

-Click on the top playlist and go down and delete the playlist

-Then click add playlist and make sure to verify the username and password is correct with the email that was sent

** username and password or case sensitive

** sometimes it’s difficult to distinguish between a capital i and a lowercase L or the letter O and the number 0. Please be sure to try both before creating a ticket on website.

** If you were using a Netgear router you must  disable Netgear Armor

Buffering Tips
 

***Buffering is an Internet issue…. Not our service issue***( Even if no other app on your device is buffering)

– Make sure you are not using more connections than what you pay for

– Clear cache on app( Press the home button on remote…. Go to settings…. Go to Install applications on the device…. Select PiercePrime Tivimate app and clear cache.

– Restart your router and device( unplug both of them for several minutes…then restart)

– Do a speed test. Download Analiti speed test from Amazon store( The magnifying glass in the upper left corner on your Amazon home screen) or from Google Play Store.  Make sure you are getting the speed you pay for( You should at least 80% of what you pay for)

– Make sure you are not using more connections than what you pay for. If install on multiple devices…. Make sure you back each device all the way out to the home screen before shutting down.

– If you are using your Internet providers router, consider getting your own. Routers are the most important part in your network.  Get a router that covers more than the square footage of your home. Replace out dated router… They get out dated within several years. If you have a multi-level home consider getting a mesh router. One with multiple nodes that you can stagger throughout your home and even hardwire multiple streaming devices to.

– Upgrade you’re streaming devices. Get one that you can hardwire. (This is BIG improvement)

Services Address for 3rd party apps
XTREAM
http://xtream.cx:826

PLATINUM 

https://tubeyrack.com.443

ROGUE
https://flarestream.tv:443

FLIX  VOD

http://mstar.club:80

Invite Family and Friends and get 10% credit of their 1st purchase
1.  Log onto the website and scroll down and look for Refer A Friend

2. Them click on the COPY LINK tab and it will be copied so you can send to a friend

3. You can send the invite however you would like…text….messenger…email. it will direct them to a  Registration Page where they can create an account. Please remind them their username and password for the App along with the instructions for the app will be emailed to them after purchase on the website. And if they do not see this email have them check their spam mail please.

** FROM THE DEVELOPER **make sure to only invite people that you personally know. Because there are people who are trying to inflict malicious malware and viruses to our servers.

Preloaded Devices
If you are interested in ordering a preloaded device, with our apps installed and log in with your credentials, then create a ticket on the website (payment portal). There are many devices you can order preloaded. And we also have shipping available
Please do not message any admin
All issues and comments will be handled and supported via ticket system on website (payment portal)